Privacy Policy

Information we collect

We collect information you provide directly, such as your name, contact details and enquiry, when you contact us or request to be connected with a provider.

How we use it

We use your information to respond to enquiries, connect you with an appropriate dental provider, and improve our services. We do not sell your personal information.

How we handle your information under POPIA

As a South African business, Active Aligners processes your personal information lawfully and responsibly under the Protection of Personal Information Act (POPIA). We act as the responsible party for the information you share with us, which means we take care to keep it accurate, safe, and used only for the reasons set out on this page.

Who we share it with

We share your details only with the dental provider you ask to be connected to, and with the trusted service providers who help us run our systems. We never sell your personal information.

How long we keep your information

We keep your information only for as long as we need it to help with your enquiry and to meet our legal obligations, and we securely remove it once it is no longer needed.

Cookies and analytics

Our website may use basic cookies and analytics to understand how the site is used and to keep it working well. You can manage or block cookies at any time through your browser settings.

Your rights

You can ask to see the information we hold about you, or to have it corrected or deleted, at any time. Just get in touch using the contact details below and we will help you.

Contact

For any privacy questions, contact us on +27 87 807 8724 or via our contact page.

Last updated: 3 July 2026